DELIVERY AND RETURNS
Policy & Information to Know
DELIVERY TIME
Depending on available stock and orders placed, delivery times will be between 5 and 15 days maximum.
In the event of stock shortages and unavailability at our suppliers, the replenishment period is approximately 2 weeks.
PECHEEURE.FR undertakes to inform the customer by email or telephone contact of the delivery times of their order.
PECHEEURE.FR undertakes to issue a credit note for the amount of the order in the event of cancellation by the customer.
Any delay in delivery by the carrier to PECHEEURE.FR does not entitle the customer to claim damages. The impossibility of being supplied discharges PECHEEURE.FR, in the event of force majeure, from its obligation to deliver, in particular in the event of war, riot, fire, strikes or virus (pandemic).
DELIVERY METHOD
Delivery will be made to a relay point near the address indicated by the customer, either by COLISSIMO or by a carrier.
This will be done after the order has been validated and paid in full by the customer.
The relevant payment banking centers will have given their prior agreement to the payment.
If payment is refused by the banking center, the order will be automatically canceled.
Check payments will not be accepted for orders and will not be processed or returned upon receipt.
CLAIM
Upon receipt of delivery, the condition of the package(s) must be checked by the customer and the carrier. In the event of damage, missing products, or damaged equipment, the customer must specify and describe the damage noted on the delivery slip. The customer must confirm this within 48 business hours of delivery, by telephone, mail, or email, to PECHEEURE.FR and the carrier itself.
By signing the delivery slip, the customer accepts the products delivered as is; therefore, no claims relating to damage suffered during transport will be accepted.
PECHEEURE.FR will not refund or return any goods if the package(s) in question have been accepted without prior verification.
DELIVERY COSTS IN FRANCE AND SCALE IN KILOGRAMS
For any order under 4 kg, the charge will be 9.88 euros.
For any order from 4 kg to 10 kg, the charge will be 14.49 euros.
For any order from 10 kg to 25 kg, the cost will be 25.42 euros.
For any order from 25 kg to 30 kg, the cost will be 29.95 euros.
For any order over 30 kg, please contact us by email or telephone for a quote for the additional transport cost.